Welcome to Mountsandel Medical Centre Online 

Please call 028 70342650 for telephone triage or any queries. 

Aghadowey Branch Surgery Update

Our Aghadowey branch surgery has reopened.  A GP will be in attendance and it is strictly by appointment only after a GP telephone triage call through Mountsandel Medical Centre.

A nurse will carry out a once weekly morning clinic which will also be pre booked appointments, these should be booked through Mountsandel Medical Centre appointment line.  

We hope you understand given the situation, that we cannot accept walk in appointments and honour our request that it is pre-booked appointments only and know that a wider service is offered in the main surgery. 

** We are currently sending out text messages to patients for numerous reasons.  These messages state Mountsandel Medical Centre and may provide mobile numbers.  These are not spam.  If in any doubt please call the main surgery number. ** 

Appointments in Mountsandel Medical Centre:

• For all appointments and enquiries phone 028 70342650. For non-urgent GP appointments phone before 09.30am, Monday - Friday.
• Online booking of appointments is not currently available.
• Face to face appointments with a GP are after telephone triage only.

When you phone, the receptionist will ask you for some brief details  about your condition or query*. The receptionist may then offer different options to help deal with your problem which might include:

• Asking a GP for a prescription
• Asking advice from our practice pharmacist or suggesting you seek advice from your community pharmacist
• Booking a telephone appointment with one of our specialist physiotherapists
• Referring you to our in-house social work team
• Booking a treatment room appointment or arranging for the district nurse to call.
• A routine call back from another member of our team e.g. diabetic or respiratory nurse or health visitor
• Offering to pass a message to or get advice from a GP on your behalf
• A same day telephone triage appointment with a GP

(For more details on these and other options see our Alternatives to appointments page)

*Please note: Our receptionists will treat any personal information with complete confidentiality, in the same way as a GP.

Telephone triage appointments with a GP are limited and are released on a daily basis. If you think you need to speak to or see a GP you should phone to request a telephone appointment before 09.30am. (As due to high demand, non-urgent appointments are unlikely to be available after this time).

If your problem is urgent and cannot wait until further appointments are released the following day, the receptionist can discuss your case with our Duty Doctor. The Duty Doctor will decide if your problem is clinically urgent and can arrange same day telephone assessment by a GP if appropriate.

When you receive a GP telephone triage appointment, you should ensure that you remain available to take a call that day (usually before 3pm for non-urgent appointments).  If your problem requires a face to face assessment, the GP will arrange this for the same day or another day if appropriate.

COVID-19 Information:

Get up to date advice regarding COVID-19 symptoms, testing and when and how long to self isolate here:

https://www.gov.uk/coronavirus

Online services 

View and order your repeat prescriptions. Registered patients can access the services here:

http://www.patient-services.co.uk

Please note: Patients need to personally register for these services at the reception in the surgery and you need to provide 2 forms of ID. 

You can also use this website to:

• change your address details
• find out information about medical conditions and diseases through our links page.
• keep up to date with all the latest practice news.    

We are always looking to improve our services, and we would be grateful for your feedback or suggestions which you can leave on our contact page.  

About Mountsandel Medical Centre

Practice Area
Our practice area includes Coleraine and its catchment area.

Practice History
The practice moved to its present, purpose-built premises in April 1989. The Practice is not a limited Partnership. We have a branch surgery in Aghadowey and our aim is to deliver a high standard of care for all our patients.